Alex
Comentado en Alemania el 15 de enero de 2025
Have hardware problems in a few weeks and finding it hard to fix it from outside of US. Impossible to contact customer support. Technical support simply asked me to contact sales! Horrible. Do not recommend Dell at all
Customer
Comentado en los Estados Unidos el 18 de abril de 2025
I had a tech buddy recommend this laptop for personal use and I am very pleased with all it does. I don’t use it hard or a lot, but it works great for me. I would buy again.
Colleen E
Comentado en los Estados Unidos el 13 de abril de 2025
great deal, works well. Battery life isn't great.
Jose pedro grado rey na ceniceros
Comentado en México el 27 de agosto de 2024
Cumple con todas las características anunciadas para su uso en casa y oficina..saludos
ALLAUDDIN KAZI
Comentado en Arabia Saudita el 2 de febrero de 2024
Best products
Leticia
Comentado en México el 13 de diciembre de 2024
La computadora funciona bien, es rápidaEl único detalle es que no te dan factura por la compra
Paul Stephens
Comentado en los Estados Unidos el 5 de noviembre de 2024
Make sure you know from who and what you are purchasing.I purchased this laptop on Amazon thru Top Electronic store on May 3, 2024. The laptop worked fine for 7 weeks. Then one day, it wouldn't power on. No screen, no lights, no activity. Since it was already out of the 30 day return window, I contacted Dell directly for repair and mailed it to them under warranty repair.After receiving it, Dell told me that they would not repair it since a different SSD drive had been installed. At the time, I was under the assumption that I had purchased it directly through Dell on Amazon. So I called Amazon. They put me in touch with Top Electronic store, the seller. In communicating with them about the problem, they admitted that they put different SSD in the computer. I told them I wanted a full refund because Dell would not do the repair on the laptop until I paid them $170 to put the stock SSD back into the computer after which Dell would diagnosed and repair the computer. Top Electronic store refused and stopped communicating with me. The interesting thing in dealing directly with Dell, was that I learned that the one year warranty had started ticking in December 2023, not in May 2024 when I purchased it. This tells me that the laptop was not a new laptop as advertised and likely a used or refurbished laptop. Completely fraudulent in my opinion.After this, I spent a couple weeks trying to work with Amazon directly for a refund. Ultimately, Amazon didn't refund it since it was out of the 30 day window. In the meantime, Dell ships the laptop back unrepaired.So I decide to contact Dell again since technically it is still under warranty. Now it's November 2024 and a local vendor for Dell is working on it. I will likely need to pay $170, but it is still not fixed.Truly one of the worst customer service experiences I have ever had. In my communication with all of these groups and I have be civil and patient. It has gotten me no where. In my opinion this seller is selling used electronics at full price as new.I have now read other similar reviews with similar issues. Buyer beware!!!
Jorge
Comentado en México el 12 de noviembre de 2024
la ocupo para funciones normales, video llamadas, office, navegar en la web y ocupar apps de edicion de fotos.apenas llevo 2 dias con ella y todo bien. mas adelante comentare nuevamente.Venia dentro de 2 cajas una grande y otra donde venia la laptop y todo bien. a pesar de que la caja grande venia algo aplastada de un lado, afortunadamente me llego bien el producto.
Hector Hernandez
Comentado en México el 3 de octubre de 2024
Salió de mala calidad en 4 meses se le rompieronLos engranes TronaronY lo peor es que como es producto internacionalDell no da soporte técnico dice que solo es válida la garantía en Estados UnidosAsí que si se descompone o falla ya es bajo la responsabilidad del que la compra
Paceño
Comentado en México el 14 de octubre de 2024
Hasta ahora el equipo funcionando de manera rápida y eficiente.
Usiel
Comentado en México el 21 de abril de 2024
No se pudo cargar el contenido.
Gerardo Alvarez
Comentado en México el 28 de abril de 2024
El equipo va de maravilla, lo único es el teclado que viene en inglés, pero ya sabiéndole no afecta en nada. Es un equipo que responde muy bien, se nota la memoria y el procesador
Gonzo
Comentado en México el 15 de abril de 2024
Le falta más calidad a sus materiales. Pero por el precio está bien.