Very easy to use & easy to set up!! I love it!!

I have an issue with the cursor moving all over the page when emailing or writing in Documents. Amazon gave me the number of Lenovo. I called their Tech Support, and 2 of 3 calls were dropped. On my third call, I asked to speak with someone without a heavy accent...when the tech returned to the call, I could barely hear him, but he said they would call me back. I am unsure if they will return my call, and I feel abandoned by this company.However, whether or not they return my call and help me resolve the issue, I do not recommend this company! I spent close to two hours during my first two calls going back and forth trying this and that to no satisfaction or resolution (of the problem).While I am sure the Techs are trying their best, each had such heavy accents that I had to ask them to repeat almost everything they said.I regret purchasing this laptop, which I now think is an expensive piece of trash! I am retired on a limited income, and wasting so much money is not good for me.BOOO to Lenovo!

I'm experiencing a learning curve from handing in my old Dell laptop (retirement) to getting used to this new machine. Some things are great - no more long wait times for the laptop to boot up, for example. I also like the customization of the dock (although my laptop also was nicely customized), showing me the most often used apps I need access to. However, I HATE not having lit keys on the keyboard. This one is totally on me, as I thought that I had narrowed my wish list down to devices with a lit keyboard.Since the Lenovo has limited storage (though mine does have 64GB of local storage), I purged my old files from my Dell onto a portable hard drive and moved my important daily-need files into two clouds: pCloud (2 TB) and a personal free OneDrive cloud. The latter is extremely helpful if you wish to edit your existent Windows docs and Excel sheets as you will still be able to do that in the cloud. If you open these MS files inside a Chromebook, they will either be non-editable or be converted to Google docs and sheets (as per your setting). The file explorer can be linked directly to your clouds (most of the common ones, at least), so that you can download items onto the Lenovo, then pull them over into the cloud storage folders you specify. That's a really helpful feature.Transitioning from Windows Outlook onto Google calendar was hard. :( The Lenovo allows the Google Calendar icon to appear on the dock, which is very helpful; nevertheless you might have a hard time getting used to the new "universe" if you're not Google-familiar.I played around with this machine while it wasn't plugged in and it lasted forever. That is really nice. Plus it doesn't run HOT like my old Dell did!I like the built-in calculator, which makes this a larger device, not something that is easily toted around. I miss the ability to lock the calculator to prevent accidental inputs. The Lenovo's calculator is just a web app that you can pin to the dock. The actual calculations seem to be running online rather than on your device (hence no lock).The sound is accessed by clicking on the time icon on the lower right. It took me a while to figure out as the two sound icons on top of the keyboard didn't seem to be functional. I initially took off a point for the lack of sound control via keyboard. But in the meantime, I found the manual for this machine and learned that the launcher icon (the white circle between the "tab" and the "shift" keys) must be pressed for any of the function keys to work. The launcher by itself shows you the available apps, files, and images. It will also show you a page with the keyboard short cuts.If you like quick access to Google apps (Maps, YouTube, Photos, Keep) and other apps (Netflix, Prime Video, your password manager), you can pin them directly to the dock and they will either open in full-screen mode or within your browser. You can pin quite a few. I have 12 apps pinned right now, but there is room for more.You can also pin your favorite files to the right of the dock for quick access. In addition, if you have an android phone, messages will flash quickly on the right part of the dock. This is great for two-factor authentication, as you don't even need your phone nearby.So all around, there is stuff to learn if you're new to a Chromebook, but this Lenovo has you covered.

Purchased this Chromebook because my husband has mobility issues making it hard for him to climb stairs to use the PC upstairs. It was pretty easy to set up and connect with the Wi Fi. We purchased the extended warranty from Asurion. The extended warranty offers a team that can be called for tech support for set up and any issues or questions. That was very helpful for learning since I had never had a laptop for Chromebook before. The person I spoke with was very easy to understand and completely helpful. Initially, I could not connect with my Dell printer (Wi fi) upstairs. Tech support had me do an update and easily helped me with settings to use to search for the printer. They did tell me that the Chromebook may not work with older printers. My printer is a bit older but has been doing fine.For some reason the Wi Fi signal is frequently weak, but I have not taken the time to question tech support about this and I admit we do not have the best internet service in the small town we live in. The only thing that seems to affect it is logging onto my AT&T Yahoo email account. The Chromebook is Google and the Gmail account logs on without any issues in the direct link.Overall, I have been completely satisfied with this Chromebook and would recommend it. We use it to search the internet, read email, order things (Amazon, pizza, etc) and it works well for our needs.

Very nice. Big screen for a Chromebook.