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No hay artículos en el carroEnrique Rafael Gongora Castro
Comentado en México el 25 de febrero de 2025
Muy util en la limpieza diaria del hogar
Steve
Comentado en los Estados Unidos el 21 de enero de 2025
I’ve been using the DREAME cleaning robot for about a month now, and it has completely transformed how I maintain my home. I previously owned the Tesvor M1 robot for about three years, and while it was a decent cleaner, it required constant supervision due to its tendency to get stuck and its “dumb” cleaning algorithm. The DREAME robot is in an entirely different league—it’s far superior in every way.There was a bit of a learning curve at first, especially when programming it to suit my needs and figuring out the optimal cleaning schedule for my floors. However, once I set it up, it became a “set it and forget it” device. I have two small dogs and always found clumps of dust and hair in the corners of some rooms. My wood floors now gleam, and my carpets always look freshly vacuumed with those satisfying vacuum patterns. I was so impressed that I told our cleaning lady to skip the floors entirely and focus on other areas of the house. Honestly, the robot does a better job than she ever did!I have a two-story home with a third level (master bath up a flight of stairs), and I recently added the second-floor map. While mapping was seamless, I initially struggled with getting it to clean the upstairs without bringing it back downstairs to re-moisten the mop pads. Eventually, I figured out that I need to ensure there are no areas that it wants to mop during its cycle.The app could use some improvements—it can be a bit glitchy, freezes occasionally, and sometimes struggles to connect to the robot. While this doesn’t affect the robot’s performance, it can be frustrating. The onboard camera is fun but not very practical and it sometimes struggles to connect to the camera during cleaning cycles.One of the best aspects of this robot is how well it avoids getting stuck. In the past month, it’s only gotten caught twice: once on an iPhone charging cord (totally my fault) and once under a chair. It didn’t cause any damage, and I’ve learned to clear potential obstacles before it starts cleaning. It always finds its way back to the base without issues.I was lucky enough to snag this robot at a 50% discount over the holidays, and while I’d love another one for the second floor, the price is a bit steep to justify for now. For anyone on the fence, I cannot recommend this device enough. It has exceeded my expectations in every way and has truly made keeping my home spotless easier than ever. Five stars!**** update 2/25/25I’ve been using the robot for over three months now without any major issues. I’m surprised how long the detergent lasts. After three months of weekly mopping the entire downstairs (almost all wood floors) the detergent is at 65%. I was worried all the mop pads cleanings would significantly reduce the detergent.However, I’m reducing my rating from 5 stars to 3 for the following reason: their customer service center cannot seem to answer a basic question about something that was initiated on their end. While I do get a “stock”response that they are “working on my question” they ultimately never resolve my concern and keep “assuring me” that I should “rest assured” my case is “escalated to the appropriate team” but then I don’t hear back until I write them again. This has been going on each week for over a month now and after trading over a dozen emails, I’m wasting time while getting no closer to getting my question answered. I used to manage a service desk and any tickets open longer than two weeks would be sent directly to the Chief Information Officer. So, to me, this is completely unacceptable for a service desk and, thankfully, my question was not about the specific functioning of the robot! I would worry if I had a technical or warranty issue…good luck.*update 3/7/2025After 5 weeks and at least 10 email requests for an update, Dreame FINALLY resolved my issue and so I will add back one star. Overall, the product itself is excellent and hasn’t given me one bit of trouble and has kept my floor sparkling clean for the past three months, but I don’t know how responsive they would be if I truly had a warranty or repair issue with this product.
Cesar P.
Comentado en México el 30 de julio de 2024
Por las características que tiene es el mejor robot aspiradora del mercado, en mi opinión, pues la camara, el agua caliente, la mopa extensible etc, solo aparecen en modelos más caros de otras marcas.Además me gusta mucho que comparte refacciones y consumibles con la tope de gama X40 y varios modelos de xiaomi, pues Dreame pertenece a Xiaomi.Las mopas, filtros y hasta la propia bandeja de x40 le queda a Pro ultra Heat lo que hace barato mantener y de actualizar.Recomiendo buscar lo más pronto posible el Rodillo Tricut, el que evita que se atore el cabello, igual de Dreame ya que dura mucho más.También es importante usar el jabón de Dreame ya sea el de l10s ultra y vaciar o cualquiera que se recomiende para robots pues entre x40, x30, l20, d10 pueden usar la misma solución limpiadora.
DinTemecula
Comentado en los Estados Unidos el 24 de junio de 2024
Loved this robot vac for the first 4 months, but then the vacuum stopped working (no suction motor sound) and the robot would leave curled piles of debris over all the rugs. Thoroughly cleaned unit, replaced air filter with brand new one, but nothing worked. Contacted the company and went through their many steps of troubleshooting, and eventually they agreed there was an issue and requested me to send it to their service center in Plano, Texas, using UPS.I sent it off and UPS indicated it was delivered on 5/16. For over 3 weeks every few days I was in communication with Dreame through email asking them why their repair status website was not showing receipt of the unit for repair when UPS showed it as being delivered.On June 7th I got an email from Dreame indicating they had found the unit and would complete the repair in 5 - 7 working days.After waiting 8 business days with no additional repair status update on their website nor through email, I again emailed them to ask why there had been no status update. They replied back informing me that “Due to the relocation of the repair center, the repair has been temporarily suspended. It is anticipated that the repair will commence in about two weeks.”I replied letting them know that this was unacceptable as they had my unit for well over a month and I had been without the use of it for 2 months, and that I was requesting a full refund. The rep then replied how sorry they are and that he would send my request to the relevant department. That was 3 days ago and no reply from them so far.This whole inability to repair mess is really a shame as I loved the robot vac when it worked. I’m guessing they have become overwhelmed with the number of repairs and have fallen far behind, but they should not make their customers suffer for their lack of ability to repair their units. That’s how a new company tanks its reputation.Dreame should either send out a new unit or refund the purchase price if they are unable to repair warrantable items in a timely manner. They owe it to the customers who took a chance on them.One last thing,,,When I went to add a comment regarding their most recent notification of temporarily suspending the repair to my review of the L10s Ultra Robot Vacuum on Dreame’s website today, I was not able to locate it, nor many of the other 1 star reviews I had previously liked. The review count at the top of the page shows 62 reviews, but in the review section towards the bottom of the page, they indicate only 16. Perhaps their ratings system is as broken as their repair system. Perhaps.***UPDATE*** Received an email yesterday from Dreame saying that since it has been over 30 days since I purchased the unit, they will not provide a refund. This is not a company that cares about serving their customers. I regret giving them my business, but have certainly learned my lesson.***UPDATE 2*** The day after this review I posted on Amazon went up, a new Dream Customer Support Representative named Andy emailed me to say “I am sorry for the inconvenience of your unpleasant experience on Amazon” and included a link to my review directly below. He went on to say he was sorry for the delay in repairing my vacuum and had spoken to a manager who,had agreed with his proposal that they send me a replacement unit instead of repairing mine. He then asked if that was okay for me.I replied asking if this would be a new unit because I did not want a refurbished nor a used unit sent, to which he replied:“We will check all our devices undergo a thorough inspection before shipment to ensure they meet our quality standards. Please rest assured that I will send you a new product.”I also asked for confirmation that this replacement would have the full new product warranty included, to which he replied “If the machine has a non-human performance failure during use the replacement will have a year warranty, hope you can understand.” I took that to mean that it would have the full new product warranty.I received the replacement unit yesterday. When I came to unbox it this morning, after opening the outer shipping box, I noticed that the inner product box appears to have been previously opened and taped over as there is white paper showing where the black paper was removed as it would have stuck to the tape used to seal the box. There was also a piece of cardboard or dried plant matter stuck under the tape on one side. At that point I decided to not open the inner product box. Please see attached pictures which clearly show the box as having previously been opened and taped over again.So my major disappointment with this company continues. I have emailed Andy explaining what I found when attempting to open the obviously not new unit I was sent; and have asked for them to send out a truly new replacement and arrange to pick up the used one they tried to pawn off on me.***UPDATE 3*** After going back and forth with the Dreame CSR through email regarding the new robot vacuum they sent appearing to have been opened, they kept insisting that it was a new unit and requested that I open it and if I had any reservations still that it was used they would then accept a return. So I opened the box and inspected the contents and it did indeed appear to be unused as I could find no signs of that it had previously been in operation.The first few weeks of usage were rough as the unit constantly got stuck somewhere the previous unit had not and it failed to complete a scheduled cleaning. So I again contacted Dreame through email and informed them of the situation. They asked me to check a few things, reset the unit, and perform a sensor cleaning. After performing these steps the unit was finally able to complete a scheduled cleaning and has been working as expected up until 2 nights ago when it again got stuck somewhere it hadn’t before. I’ve again cleaned the sensors and will see if it is again able to complete the cleaning scheduled for tonight.
TJohnson
Comentado en los Estados Unidos el 21 de junio de 2024
We've been a robot vacuum user for years, ever since some of the first Roomba's came out(well over 10 years). This one blows every previous version out of the water.The only reason I would regret buying this as opposed to any other, is my budget for a new vacuum didn't allow me to buy the newer models of this one. Still extremely happy with this one.I'll start with the two negatives. The scheduling in the app isn't really straightforward, but works well once you figure it out. And the 2nd is it takes quite a while to do our house. We start it at 8:30 AM, and it oftentimes finishes after 2PM. It's not constantly running the entire time, but it does go back to the base, dump the dust, dirty water, recharge and refill it's water. It charges maybe 2-3x every time it does our house. We do have a relatively big house, with mostly tile flooring and a couple carpeted rooms(and a couple floor coverings), so it switches between mop and vacuum mode pretty often.The house mapping is great, it creates a map of your house and you can always see where the Vacuum is by looking in the app. It will also tell you where you have objects that you should move(like dangling wires). It will even in many cases identify what the object is(Shoes, power cables etc).I was able to install the Alexa skill for it and get it to trigger by using alexa. Was even able to get it to run anytime we set our alarm during the day(so if we leave, it would run... which turned out to be WAY too often, so we turned that off).The vacuum will get stuck at times, typically if you forget to store a cable or something, it sometimes doesn't avoid them and will get stuck in the pads and it will alert you that it's stuck. This doesn't happen that often. It avoids most obstructions like shoes, boxes and things like that that you leave around the house. It appears to do a very good job mopping the entire floor and switches very well between carpet and tile. It raises the pads and I've never had an issue with it getting the carpet wet.Every time we drain the water from the base, it's dirty, so it does appear it's cleaning the floor pretty well. We have gray tile so it's hard to see dirt on it.Just overall really happy with it. My floors seem cleaner than they've ever been.If you're looking for a robot vacuum and this is in your budget... buy it. If you have a larger budget, then buy the newer versions.
MaryLou Rivera
Comentado en México el 30 de noviembre de 2024
ME PUEDEN DECIR COMO O CUANDO SE AVTIVA EL SECADO. .?Trapea y barre muy bien, cambió el agua 3 veces..pero no oí ni ví que se activara el secado.Yelp
Samara L.
Comentado en México el 20 de noviembre de 2024
No se pudo cargar el contenido.
Fabricio Arnaldo Rodrigues
Comentado en México el 18 de noviembre de 2024
Ya es el segundo que compro a miEsposa uno para cada planta, baja y alta. No vive mas sin eso !!! Limpia aspiradora y trapea muy bien. Hay piezas de reposicion en Amazon para comprar muy sensillo, con el tiempo se necessita reponer por el uso.
Yarazeth navarro
Comentado en México el 30 de octubre de 2024
Si buscas un equipo, que te pueda ayudar, este no lo es, mucha inversión para lo que ofrece, no tires tu dinero, busca otras opciones 👎👎
C. Ritchie
Comentado en los Estados Unidos el 15 de diciembre de 2023
Update at the bottom...OK, so only one day in with my new floor cleaning robot, but wow am I impressed with this thing! Read a bazillion reviews before choosing the L10s, so had set my expectations for it doing ok but getting stuck, for the app to be hard to use, and for the cleaning being meh... Exceeding all of those expectations so far.We had an iRobot 900 series before (vacuum only) so that was my comparison bar. It was ok but bumped into things constantly, didn't ever finish a job without issue, had to have the bin emptyed constantly, and was really noisy.The L10s is a revelation. Set it up, and turn it on - one hiccup with the app saying it would tell me when it had connected to wifi which it didn't, but it did connect, and a second where when playing with the app I think I emptied the water tank so the first run it didn't mop correctly, but otherwise super easy. Then it says it wants to map the house - we have a big, open floor plan house with rugs, chairs, etc etc - and within 10 minutes it was done - amazing. App showed everything. Only downside is our glass sliding doors confused it - it built an entire room that was outside on the patio that I had to fix later on with virtual walls.I then edited the map and that wasn't super easy but it worked. Gave me some obscure errors when I split up the open floor plan into kitchen/entry/etc, but eventually it worked. Drew in some no-go areas around cords/couches it could stuck under, and that was easy. It got stuck on some light bathmat type rugs when I ran it for the first time, so I went back in and "no-go'ed" those as well and after that all was good.The app seems designed around a "set up and run jobs in real time" flow which I found odd - I'm used to setting up a scheduled task and having it go. That was harder to set up than it needed to be - first have to set up shortcuts, shortcuts have a weird "task" substructure that took a little time to figure out, then have to go into a submenu under the "three dots" and find "scheduled cleaning" - it all worked but the work flow was not at all obvious. And there is zero documentation on the app in the otherwise good manual. App is super capable and there isn't one thing I needed to do that it can't do, but did take some spelunking around.Then I set it to clean, and wow again! Goes out, cleans where I told it, respects the no-go zones, doesn't get stuck, doesn't miss spots, goes around chair legs, drives home when needs to charge/clean/refill, and empties itself. Much much quieter than my old iRobot so that I can even run it at night without waking everyone up. Floor mopping is ok - our floors were dirty (hate mopping which is why I didn't do it often and bought the robot!), but after a few passes and jobs it looks way better.We'll see how it goes, but so far first impressions are fabulous.Two Month Update:- still love Kevin which is what we named him.- Floors are so much cleaner than before, and he continues to work tirelessly without much issue.- A couple of problems.- He has gotten stuck a few times, usually between the legs of our dining room chairs.- He is really bad with cords - if you have a cord that isn't in a no-go/exclusion zone, he swallows those up and gets stuck. So you have to use the "no go" zone feature on the map to keep him out of danger.- this is the biggest issue - he has a *tiny* little draw tube between the dirty water tank and the pad rinsing area. And even with the plastic screen to keep out debris, it doesn't always work and it doesn't take much to clog the intake tube. and when that happens, you come downstairs to a puddle of water on your floor. happened twice so far and I've had to jam a pipe cleaner into it to clear out the clog. Poor design.
md
Comentado en los Estados Unidos el 22 de octubre de 2023
We named ours Penelope, we've had her almost two weeks now and so far she's a dream come true. We recently remodeled and switched from 90% carpet in our house to 100% laminate flooring, with large area rugs in some rooms and no area rugs in other rooms. Honestly it's been quite a hassle to keep the floors clean with so many varying kinds of floor, we used to just vacuum everything, now there's a wild combo of vacuuming, sweeping and mopping we were getting very tired of.Along came the Dreame L10S Ultra. There was quite a bit of fiddling around the first week as the app is not very intuitive nor does it explain how to schedule things like different activities (vac + mop, vac only, mop only etc.) on different days, and there's not much in the way of instructions, "how to" tutorials or what settings do which things. You're somewhat on your own to figure out how to get the unit to do all the things you want at the times and on the days you want.But once we got it sorted out and scheduled to vacuum+mop 3 days a week, vacuum only the other 4 days a week, and to vacuum + mop the bathrooms 7 days a week things really started to click. It also took a while to get the "no-go" areas sorted out, and to put up some virtual walls so the vacuum wouldn't suck up cords under my desk or fall out an open door if it's running while we have the house opened up. Also, like all robot vacuums, you do need to be diligent about tidying up your floor so there's no loose cables, socks, towels, lightweight bath mats etc. that can impede or stop the daily cleaning. But honestly that's for the best, as it forces us to keep our house more tidy.Once we got all those topics addressed Penelope has been fantastic. She has had no problems navigating the house, cleaning everywhere, returning to the base station as needed or emptying either the waste water or dust bin all on her own. The last robo-vac I had, a Neato from a decade ago, couldn't vacuum a single room without getting lost or stuck in a corner and needing to be manually carried to the base to reset.There's some regular maintenance that you need to do, such as emptying the dirty water bin and filling the clean water bin, which we have to do about twice a week. Also, with two dogs and a cat, we have to be diligent about clearing out the brush so it doesn't tangle. But the amount of time those tasks take is miniscule compared to what we were doing to keep the floors clean before Penelope came along.My only real complaints so far are: Poorly designed mobile app that doesn't have very good instructions or tutorials on how to set things up and I *hate* that this unit uses disposable vacuum bags, it's just wasteful. A top end vacuum like this should have a hard reusable dust bin in the base station. Luckily the disposable bags that came with the unit are pretty decent quality and I was able to cut one open and glue a zipper onto it, so now it's reusable.Overall, this unit is fantastic, I'm super glad we bought it.
Gibran Villa
Comentado en México el 18 de octubre de 2023
Ya llevo más de 6 meses con el robot y la verdad si limpía bien, solo que si se tarda su tiempo y se enreda bastante con cables y agujetas si no tienes cuidado de quitarlas del piso. También considera que si es pesado limpiar la base, donde se enjuagan los pads; están hasta el piso y tienes que estar sentado en el piso, limpiar casi cada semana pues si no se mancha la maquina por ser blanca.De ahí en más, sin quejas; siempre útil, siempre facilitandome la limpieza del depa. Yo le daba un 9 de 10.
Claudia H.
Comentado en México el 13 de octubre de 2023
No se pudo cargar el contenido.
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